job description

Assistant Executive Housekeeper

Assistant Executive Housekeeper

Main Responsibilities:

  • Coordinate & supervise activities in his/her department
  • Ensure Guests’/Repeaters’ satisfaction at all times and be totally aware of their preferences
  • Ensure that respective team projects a warm, professional and welcome image
  • Handle and monitor of guests complaints and the relevant follow up action required
  • Establish and maintain effective interpersonal relations and takes active interest in the welfare, safety & development of TM
  • Interact regularly with guest to obtain feedbacks for improvement
  • Ensure Guests’ / Repeaters’ satisfaction at all times and be totally aware of their preferences
  • Participate in Eco Standard/Sustainable Responsibility set by the hotel
  • Prepare and ensure that duty roster for the department is done such that there is complete coverage at all times and to minimize overtime costs
  • Follow up on punctuality, controls absenteeism and takes corrective actions where necessary
  • Ensure that there is a proper planning and control of annual leaves for the department
  • Monitor and control inventories of work equipment, linen and uniform
  • Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis
  • Establish cost management plan
  • Receive rooms allocation
  •  Carry out daily briefings
  • Manage and control of all areas of housekeeping, including laundry, guest rooms, public area and parts of the back of house and studios
  • Establish all quality procedures with the quality manager and ensure their follow-up

Candidate’s Profile:

  • HSC level or equivalent with professional training and experience
  • Diploma or BSC in relative field from a recognized institution
  • At least 8 years  of experience in hotels
  • Computer literacy including hotel management system
  • Fluent in English and French both written and spoken, a third language would be an advantage