job description

Assistant Outlet Manager

Assistant Outlet Manager

Main Responsibilities:

  • Ensure that all outlet Team Members provide an effective and efficient service at all times
  • Maintain excellent interpersonal relationships amongst the team
  • Inform Team Members on VIPs and specific requests
  • Conversant with daily events
  • Handle and monitor of guests complaints and the relevant follow up action required
  • Ensure guests’ satisfaction
  • Assist the Outlet Manager to: Ensure a proper manning during the shift & Manage the outlet’s budget efficiently and effectively
  • Ensure respective Team Members are operating as per Quality Management System
  • Ensure respective Team Members are operating as per S&H regulations and policies
  • Leads the team in the absence of Outlet Manager
  • Supervise grooming within the outlet

Candidate’s Profile:

  • HSC level or equivalent / SC level with professional training and experience
  • At least 5 years work-related experience in F&B operation with at least 2 years in a supervisory position
  • Fluent in English and French, a third language would be an advantage