job description



Main Responsibilities:

  • Coordinate & supervise activities to ensure optimum care and assistance to guests
  • Ensure high level of quality services are delivered to guests at all times
  • Handle and monitor of guests complaints and the relevant follow up action required
  • Welcome guests and give information and advice on respective activities and facilities
  • Interact with guests to obtain feedback and suggestions for improvement
  • Encourage guests to participate in various sports and leisure / entertainment activities
  • Makes inventory of materials and equipment for stock control
  • Report any breakages, defects, loss of operating equipments and accessories
  • Encourage up-selling
  • Follow up of billing
  • Carry out the weekly sport and leisure / entertainment program
  • Help in the preparation and organisation of evening / sport entertainment
  • Participate in evening shows / sport activities organised by the Department
  • Ensure that all the multimedia system and instrument regarding the band are in good and functioning condition
  • Ensure “mise en place” of all multimedia system / musicians for any special events

Candidate’s Profile:

  • SC level or equivalent, professional training and professional experience
  • NTC2 Entertainment/Sports
  • Gym or sport Instructor (for as least 1 year) or Performing Musician In Hotel or Institutional Catering Business
  • Fluent both in English and French, a third language would be an advantage