job description

Floor Supervisor

Floor Supervisor

Main Responsibilities:

  • Coordinate & supervise activities to ensure optimum care and assistance to guests
  • Establish and maintain effective employee relations
  • Ensure high level of quality services are delivered to guests at all times
  • Handling and monitoring of guests complaints and the relevant follow up action required
  • Inform Team Members on VIPs and specific requests
  • Assist his superior in ensuring a proper manning during the shift
  • Monitor adequate usage of cleaning products (Quantity/Quality)
  • Ensure that all mini bar are correctly replenish
  • Verifies requisition of supplies, control sheet
  • Ensure that items are correctly input on the system
  • Ensure respective Team Members are operating as per Quality Management System
  • Ensure respective Team Members are operating as per S&H regulations and policies
  • Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
  • Supervise grooming, hygiene and cleanliness of uniforms within the Housekeeping Department
  • Ensure that the cleaning schedule is adhered to and cleanliness of designated areas
  • Ensure that all repairs are reported to maintenance department and follow up is carried out
  • Monitor departmental stores and replenish as and when required
  • Monitor the minibar is replenished as and when necessary

Candidate’s Profile:

  • HSC level or equivalent / SC level with professional training and experience
  • At least 3 years work-related experience in Housekeeping operations with at least 1 year in a supervisory position
  • Fluent in English and French, a third language would be an advantage