job description

Guest Relations Officer

Guest Relations Officer

Main Responsibilities:

  • Welcome Guests and assist for check-in / check-out purposes
  • Accompany Guests in their room & conduct hotel visit with Guests
  • Provide explanations to Guests with regard to room amenities and equipment
  • Conduct efficiently and effectively hotel visits
  • Attend to Guests’ complaints and liaise with Supervisors concerned for remedial actions
  • Give relevant and up-to-date information to Guests
  • Coordinate Guests wedding and any other special events
  • Collect Guests comments
  • Update Guests complaints
  • Compile Guests preferences
  • Promote upselling
  • Minimize Wastage
  • Prepare daily events and forward to all departments

Candidate’s Profile:

  • SC level or equivalent, professional training and experience
  • 2 Years experience in a related position
  • Fluent both in English and French, a third language would be an advantage