job description

Head Waiter

Head Waiter

Main Responsibilities:

  • Supervise the quality of the service offered to guests
  • Take guests’ order promptly and do the proper follow up
  • Regularly checks if clients have any additional needs and checks for satisfaction
  • Handle customer complaints efficiently and reports to his/her superior
  • Converse with guests to obtain feedback and suggestions for improvement
  • Properly handle all materials and equipment to avoid breakages
  • Participate in inventories
  • Present bill to guests and ensure that they are signed or paid
  • Encourage upselling
  • Follow-up on bill pending
  • Ensure and help waiters in their duties (clearing, cleaning, “mise en place”, service)
  • Ensure cleanliness of furniture, fixtures and equipments in respective section
  • Welcome guests and bid farewell
  • Answer queries about all items on the restaurant menu, their basic ingredients and method of preparation
  • Inform kitchen or bar about orders as soon as any food item or drink are ordered by guests Double check tray before serving guest to ensure food and beverages items tally with orders
  • Double check tray before serving guest to ensure food and beverages items tally with orders
  • Report any technical anomalies to superiors for any repair

Candidate’s Profile:

  • SC level or equivalent, professional training and experience
  • At least 3 years work-related experience in F&B operation as waiter or 1 year as Chef de Rang
  • Fluent both in English and French, a third language would be an advantage