job description

Housekeeping Supervisor

Housekeeping Supervisor

Main Responsibilities:

  • Report to Housekeeper about all unusual matters concerning any plans affecting his/her area
  • Ensure that discipline prevails within the team and communicates any disciplinary issues to Head Housekeeper
  • Ensure the supervision of the cleaning and carry out routine inspections in all rooms,pubic areas and staff quarters and dormitory
  • Ensure proper communication with team and other department (morning briefing and debrief)
  • Plan daily worksheet, deep cleaning schedule and inventories
  • Coordinate & supervise activities to ensure optimum care and assistance to guests
  • Handle and monitor guests complaints 
  • Inform Team Members on VIPs and specific requests
  • Ensure privacy and intimacy are respected toward guests
  • Monitor all housekeeping cost – chemical cost , guest paper & supplies, special & VIP amenities and ensure adequate usage
  • Ensure minibars are checked, replenished, charged and regular inventories are carried out accordingly
  • Monitor expiry dates for all items prior expiry dates 
  • Ensure all ins and outs are recorded for better control
  • Ensure better follow up for all quality procedures and standards with the Quality manager
  • Supervise grooming, hygiene and cleanliness of uniforms within the Housekeeping Department
  • Ensure that all repairs are reported to maintenance department and follow up is carried out
  • Ensure key procedures are added for the safety of team members and guests
  • Record and update all logbooks, communication books and proper filing

Candidate’s Profile:

  • SC or HSC level or equivalent with professional training and experience
  • At least 3 years work-related experience in Housekeeping operations with at least 1 year in a similar position
  • Fluent in English and French, a third language would be an advantage